TERMS OF SERVICE & CANCELLATION POLICY
Business: DESIGN EINSTIEN LTD (Company No: 13699447)
Last Updated: April 2026
1. Formation of Contract
A binding contract is formed once the Client pays the initial payment link provided by DESIGN EINSTIEN LTD. Work typically commences within 24 hours of cleared funds.
2. Minimum Term & Subscriptions
2.1 One-Year Minimum Commitment
Unless otherwise agreed in writing, all monthly service plans (Websites, Marketing, SEO) are subject to a minimum contract term of 12 months.
Early Termination: If a client wishes to terminate before the 12-month period expires, the remaining balance of the contract year becomes due immediately as a termination fee, unless the termination is due to a material breach by us.
2.2 Payment & Renewals
Payments are made via recurring charge links. It is the Client’s responsibility to ensure payments are kept up to date to avoid service suspension.
3. Cancellation Policy
3.1 Notice Period
Following the initial 12-month term, the contract will move to a rolling monthly basis. To cancel, the Client must provide written notice to their assigned Account Manager at least 15 days prior to the next billing date.
3.2 DMCCA & "Cooling-Off" (Statutory Notice)
Under the Digital Markets, Competition and Consumers Act 2024 (DMCCA), business-to-consumer (B2C) clients typically have a 14-day cooling-off period.
Waiver of Cooling-Off: By paying the initial link and requesting that work begins within 24 hours, the Client expressly requests the immediate commencement of services.
Proportionate Costs: If a consumer-status client exercises a right to cancel within the first 14 days, they remain liable for the value of the services provided and any setup costs incurred up to the point of cancellation.
4. Product Sourcing & Marketplace Services
4.1 Role of Design Einstein Ltd
We act as a Sourcing Agent to identify and facilitate relationships with third-party suppliers/manufacturers. We are not the manufacturer or the direct seller of sourced goods.
4.2 Limitation of Liability (Sourcing)
Third-Party Default: We perform due diligence on suppliers, but we are not liable for any financial loss, loss of profit, or damages arising if a third-party supplier defaults, goes bankrupt, or fails to deliver goods.
Global Trade Disruptions: We are not liable for delays or losses caused by “Force Majeure” events, including but not limited to: global shipping crises, port strikes, changes in international trade law/tariffs, or geopolitical instability.
Product Quality: The final responsibility for product compliance and quality testing lies with the Client and the Manufacturer.
5. Development & Marketing Services
SEO/Ads: We cannot guarantee specific ranking positions as these are controlled by third-party algorithms (Google/Meta).
Software: We provide a 30-day “bug-fix” window following the launch of any custom app or site. Changes beyond the original scope will be billed as additional work.
6. Disputes (Right to Complain)
Any disputes regarding service delivery or data handling must be sent to complain@deseinstien.com. Under the Data (Use and Access) Act 2025, we will acknowledge your complaint within 30 days.